WITS Work & Issue Tracking System | Online Customer Support Service

Customer Section

For raising Service Request (Support Ticket) with your Service Provider, you need to search & select your Service Provider from the list below and proceed...

For Business Owners

Understanding WITS...

WITS - Work & Issue Tracking System is a business software that acts as an online interface between you and your clients. It allows your clients to register Service Requests (called Support Tickets) online in written form. The Support Tickets submitted by your clients can be opened by staff members at your office Support Team using their login credentials and they can Respond to the issue raised in online environment.

What Makes WITS Special?

Multi-User Support Team
Internal Notes for Reference
Easy Task Distribution
हिन्दी & Other Lang Supported
File Attachments Allowed
Daily Reminder Emails
Works on PC / Smart Phone
Complete Action History for Tracking

Detailed Working of WITS?

Once a Support Ticket is submitted by your client, your Support Team members can take any of the following actions:-

Reply to the client
Add internal notes, which are visible only to your Support Team members
Attach files with description / remarks
Assign the Support Ticket to some other team member
Mark unresolved if the issue raised by the client cannot be resolved by anyone in the Support Team
Close the support ticket, when resolved

Email Notifications are sent to the client as well as the administrators (as configured in the system) on every action, as mentioned above. When Internal Notes are added, the email notification is sent only to the concerned Support Team member and the administrators.

Working Model of Work & Issue Tracking System (WITS)

Pricing Plans

How many customers your business caters to or plans to cater to?